Installed, trained, and kept running for the life of the machine.
When you buy a laser machine from overseas, the real question is not the price. It is what happens after the truck leaves. Gudetech answers it factory-direct: remote install, online training, genuine parts and remote support, delivered by the same team in Foshan that built your machine. No middleman to lose the message.
Four ways we keep the machine on the floor.
Remote install & commissioning
We do not ship a crate and wish you luck. Our engineers commission the machine with you over video: leveling, optics alignment, the laser source check, and the first marks, frosts, drills or cuts on your own glass, against a sample acceptance before sign-off. For larger lines, an engineer can travel to your floor.
- Guided setup, leveling & optics check
- Laser-source power and focus calibration
- First-run acceptance on your own glass
Online operator training
The machine only earns its keep when your people run it well. We train your operators over live online sessions on the controller and software, the glass recipes, daily startup and shutdown, and the wear-part changes they will do every week. The knowledge stays in your shop, not ours.
- Controller & software walkthrough
- Daily startup / shutdown routine
- Operator-level wear-part replacement
Genuine parts & spares
Because we build the machine, the wear and optical parts come from the same factory that built yours, not a third-party guess. Order optics, laser-source parts, nozzles and motion components direct, and keep a recommended spares kit on the shelf so a job never waits on a courier.
- Factory-original optics & nozzles
- Laser-source & motion spares
- Recommended spares kit on-site
Remote diagnostics & support
The controller self-diagnoses, so most issues report themselves by code. Share the code and a short video and our engineers walk you through it remotely. Most problems are solved on the call, without a flight or a long service queue. Technical support is for the life of the machine, not just the warranty.
- Self-diagnosis by fault code
- Guided remote troubleshooting
- Video & screen-share support
Wherever the machine runs, support runs with it.
A laser machine earns money by running. So our promise is simple and the same in every market: reach a real engineer quickly, get genuine parts from the factory, and never get lost in a queue because of a time zone.
Send a question, a fault code or a video and you hear back from a real engineer who knows your machine. A real engineer replies, not a call center.
Gudetech machines run in over 60 countries, supported remotely from the same factory that built them.
The people who designed and built your machine are the people who support it, and have been for 16 years.